FAQ
Here are some answers to questions you may have.
If you don't find what you're looking for, please contact us here.
ORDER STATUS & SHIPPING
QUESTION:
Why haven't I received an e-mail about my photo shoot?
ANSWER:
E-mails go out as soon as your pictures have been uploaded to our on-line system. If it has been more than 5 days since your shoot, please contact Customer Service at support@iwillaspire.com or 866-404-6586. If the email ends up in your Junk or Bulk folder, you will need to mark it in the appropriate way so future emails are recognized as "Safe".
QUESTION:
When will my order ship?
ANSWER:
Orders ship within 10 working days of the date they are placed.
QUESTION:
How do I track my order?
ANSWER:
A tracking number will be sent via email once your order ships. It will specify if the package was sent via USPS or UPS.
To track USPS shipments go to http://www.usps.com/shipping/trackandconfirm.htm
To track UPS shipments go to http://www.ups.com/tracking/tracking.html
PRODUCTS
QUESTION:
Where are all the products located?
ANSWER:
All available products can be found in the "Store".
SECURITY
QUESTION:
How secure is my personal and payment information?
ANSWER:
For maximize security, we do not store any payment information. We use Verisign to assure secure and certified online financial transactions.
The only information we keep is the information needed to ship the product. Aspire will never sell rent, or distribute any personal information to a third party.
QUESTION:
I forgot my password, how can I get it?
ANSWER:
Please contact Customer Service at support@iwillaspire.com or 866-404-6586.
RETURNS
QUESTION:
Can I return a product?
ANSWER:
Aspire is dedicated to proving the highest quality products and will gladly replace a product that was received with manufacturing defects. Please contact Customer Service at 866-404-6586 to request a return.
Note: Color, design and image choice are not considered manufacturing defects and would not qualify for a return.